Troy Flight Leader(purser)(Gig)

Role Based in Troy

Fast Facts

• Compensation: $36-$73/Hour (approx. $114.8k/Year)
• Set your own schedule.
• Urgency: Immediate consideration in Troy.
• Position: Flight Leader (purser) (Flexible/Contract, Troy)
• Core objectives involve Leadership in Airlines, Aviation, Customer Service, Hospitality, Leadership, Premium Service.
• Worksite: Troy, NY
• Benefits: This role offers competitive pay.
• Employer: Delta Air Lines (Hiring in Troy)
• This Troy-based role is an excellent opportunity for professionals skilled in Leadership.
• Our Delta Air Lines team in Troy, NY is growing.
• Benefit from working in Troy, a key hub for the Airlines, Aviation, Customer Service, Hospitality, Leadership, Premium Service industry.

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About Delta Air Lines: Delta Air Lines is a 'global leader' in aviation, and our 'Delta One' product sets the standard for 'premium international travel'. We are seeking highly experienced, 'service-oriented leaders' to join our team as a Flight Leader (Purser). This is a 'senior, non-entry-level' position based in our Atlanta (ATL) hub. The Flight Leader is the 'onboard leader' of the flight attendant crew, responsible for coordinating all cabin operations, ensuring 'safety compliance', and delivering an 'exceptional Delta One experience'. This role requires 'significant prior experience' as a Flight Attendant and a 'proven track record of leadership'. This is a 'career-defining' role for those dedicated to the 'pinnacle of hospitality' and safety. Your New Career – The Role: As a Flight Leader, you are the 'liaison' between the flight deck and the cabin crew. You are responsible for the 'overall performance' of the inflight team. You will lead the pre-flight briefings, assign crew duties, and 'mentor' junior flight attendants. Your role is especially critical on 'wide-body, international' flights, where you oversee a large crew and a 'multi-cabin' service (Delta One, Premium Select, Comfort+, Main Cabin). You are the 'go-to' person for all 'passenger escalations', medical emergencies, and security procedures. This role demands 'impeccable professionalism', 'decision-making skills', and the ability to 'remain calm' and 'lead under pressure'. Your schedule will be based on seniority and will include 'day shift', 'night shift' (long-haul), 'weekend shift', and holiday flying. The Training – Your Foundation for Success: Qualified candidates (typically 'experienced Delta Flight Attendants' or those with 'equivalent external lead/purser experience') will undergo a specialized 'Flight Leader' (Purser) training program. This 'paid, advanced' training focuses on: * 'Leadership & Crew Management:' How to conduct effective crew briefings, manage crew performance, and foster a 'positive team environment'. * 'Advanced Service Standards:' Mastery of all 'Delta One' service protocols, including 'multi-course meal service', 'wine presentation', and 'premium passenger recognition'. * 'Emergency Coordination:' How to 'take command' of the cabin and 'lead a large crew' during a complex emergency or medical diversion. * 'De-escalation & Conflict:' Advanced techniques for handling the most 'challenging passenger situations' with poise and authority. * 'International Operations:' Complex customs, immigration, and documentation procedures for 'global' destinations. A Day in the Life – What to Expect: Your day as a Flight Leader is one of 'high responsibility'. * 'Pre-Flight:' You'll report to the ATL crew room 'earlier than the rest of the crew'. You'll review the flight plan, crew list, and 'premium passenger manifest'. You will lead the 'crew briefing', ensuring all crew members are 'fit for duty', informed, and clear on their roles. You will board the aircraft and 'oversee' the pre-flight safety and service checks, paying 'special attention' to the 'Delta One' cabin. * 'Boarding:' You will be the 'primary presence' in the cabin, welcoming passengers (especially 'Diamond Medallion' and 'Delta One' guests by name), coordinating with gate agents, and 'resolving any issues' before they escalate. * 'In-Flight:' You will 'oversee and coordinate' the entire in-flight service, ensuring it is delivered 'to standard'. You will 'personally interact' with Delta One passengers, acting as their 'dedicated concierge'. You are the 'final authority' in the cabin for all safety, security, and medical events, coordinating directly with the pilots. * 'Post-Flight:' You will manage a 'smooth deplaning' and be the last to leave the aircraft after 'debriefing' with your crew. You are responsible for 'filing all flight reports', including service, incident, and crew performance reports. Why Delta? This is a 'leadership' position that comes with 'significant recognition' and 'career advancement' opportunities (e.g., into In-Flight management, training, or operations). You will receive a 'Flight Leader (Purser) pay override' in addition to your standard flight pay and per diem. You will also receive 'profit sharing' and Delta's 'industry-leading' global travel privileges. This is the 'next step' for a career flight attendant dedicated to 'excellence in service and leadership'.