Customer Service Agent|Flexible|West Palm Beach

Opportunity in West Palm Beach

Snapshot

• Join our West Palm Beach team for this flexible role.
• Location: West Palm Beach, FL
• Job Title: Customer Service Agent (Gig/Contract)
• Employer: Delta Air Lines (Hiring in West Palm Beach)
• Benefits: This role offers competitive pay.
• This role centers on Customer Service within the Airlines, Aviation, Customer Service, Hospitality, Ground Operations space in West Palm Beach.
• Salary: $18-$25/Hour (approx. $44.7k/Year)
• Status: New West Palm Beach listing (actively interviewing).
• This West Palm Beach-based role is an excellent opportunity for professionals skilled in Customer Service.
• Our Delta Air Lines team in West Palm Beach, FL is growing.
• Benefit from working in West Palm Beach, a key hub for the Airlines, Aviation, Customer Service, Hospitality, Ground Operations industry.

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About Delta Air Lines: Delta Air Lines is a 'global leader' in aviation, and our 'on-the-ground' team is just as important as our in-flight crew. Our Customer Service Agents (CSAs) are the 'first impression' and 'primary problem-solvers' for our passengers. We are seeking 'customer-focused', 'tech-savvy', and 'resilient' individuals to join our team as a Customer Service Agent at our Salt Lake City (SLC) hub. This is an 'entry-level' position with 'no experience' in aviation required. We provide 'comprehensive paid training' to teach you everything you need to know about our ticketing systems, gate operations, and how to provide 'Delta's signature service' on the ground. Your New Career – The Role: As a Delta Customer Service Agent, you will wear 'many hats' and work in a 'fast-paced' airport environment. You will be a 'ticketing expert', a 'gate agent', and a 'passenger advocate'. Your primary goal is to ensure a 'smooth, safe, and on-time' operation for all departing and arriving flights. This role requires 'exceptional communication skills', 'patience', and the ability to 'multi-task' under pressure. You must be comfortable using 'complex computer systems' and be able to stand for your entire shift. This is a '24/7 operation', so you must be flexible to work 'day shift', 'night shift', 'weekend shift', and holidays. The Training – Your Foundation for Success: Your career begins with a 'multi-week, paid training' program, part of which may be at our Atlanta headquarters or at your SLC base. This program is designed to make you an 'expert' on all 'ground operations' procedures, even with 'no experience'. * 'Ticketing & Reservations:' You will learn to use Delta's 'proprietary software' (Deltamatic/SNAPP) to issue tickets, make reservations, check baggage, and process payments. * 'Gate Operations:' You will learn how to 'manage a flight' from the gate, board passengers, process upgrades, and coordinate with the flight crew and ramp team. * 'Passenger Handling:' You will learn all FAA/TSA security protocols, how to 'assist passengers with disabilities', and how to handle 'irregular operations' (IROPS) like delays and cancellations. * 'Conflict Resolution:' You will gain skills to 'de-escalate' situations with stressed passengers and find 'creative solutions' to their travel problems. A Day in the Life – What to Expect: Your shift will be 'dynamic and challenging'. * 'The Ticket Counter:' You might start your 'day shift' at the 'check-in' counter. You'll greet customers, 'check their ID', weigh and tag their 'baggage', and issue their boarding passes. You'll be the 'problem-solver' for 'missed flights' or 'ticketing issues'. * 'The Gate:' Later, you might be assigned to 'work a departure' gate. You will be the 'conductor' of the boarding process. You'll make announcements, 'scan boarding passes', manage the 'standby list', and coordinate with the Flight Leader and Ramp team to ensure an 'on-time' departure. You may have to 'deny boarding' to a passenger, or 're-book' an entire flight of passengers due to a 'cancellation'. * 'The Service Center:' You might also work at our 'Delta Sky Club' or our 'Customer Service Center', helping passengers who have 'lost baggage' or 'missed connections'. This is a 'fast-paced' role where you are 'constantly on your feet', 'talking to people', and 'solving problems'. You must be able to 'remain calm' and 'positive' during 'stressful' situations (like weather delays). Why Delta? This 'entry-level' role is the 'gateway' to a 'long-term career' at Delta. Many of our leaders in corporate, operations, and management started as Customer Service Agents. We offer 'competitive pay', 'profit sharing', and the 'same amazing global travel privileges' as our pilots and flight attendants. You'll receive 'comprehensive benefits', 'paid training', and be part of a 'supportive team' that 'has each other's backs'.